Privacy Policy

At NXTSTIM, we value your trust and are committed to safeguarding your privacy. This Privacy Policy explains how we collect, use, disclose, and protect your information — including personal information and, where applicable, Protected Health Information (PHI). By using our services, you consent to the practices described herein.

Information We Collect

We collect information through various channels, including:

Information You Provide

  • When you create an account on the NXTSTIM app, complete checkout in our shop, or submit forms on our website or social media, we may collect personal details such as your name, email address, phone number, delivery address.
  • If you provide health-related information in connection with our services, this may constitute PHI and will be safeguarded in accordance with HIPAA.

Information from Device Usage

Data on how you interact with our services, including search queries, and device-specific information.

Automated Logging

Our servers may automatically record technical details such as IP addresses, system activity, crash reports, and device identifiers.

Cookies and Similar Technologies

We and our partners use cookies and tracking technologies to improve your experience, analyze traffic, and deliver personalized content and advertising.

How We Use Collected Information

We use the information we collect to:

  • Provide, maintain, and improve our services.
  • Develop new features and protect the NXTSTIM community.
  • Personalize your experience, including tailored content and recommendations.
  • Process transactions and fulfill product deliveries.
  • Where applicable, use and disclose PHI only as permitted under HIPAA, for treatment, payment, healthcare operations, and other uses/disclosures required or permitted by law.
  • Comply with applicable laws, including HIPAA, HITECH, and other data protection regulations.

Transparency and Choice

You have control over your information:

  • You may opt out of optional programs such as the Customer Experience Improvement Program.
  • You may adjust browser settings to manage cookie preferences.
  • You may access, correct, or request deletion of your personal information through the NXTSTIM app.

Your HIPAA Privacy Rights (PHI)

Where we collect or process PHI on behalf of healthcare providers or partners, you have rights under HIPAA, including:

  • The right to access and obtain a copy of your PHI.
  • The right to request corrections to your PHI.
  • The right to receive an accounting of disclosures of your PHI.
  • The right to request restrictions on the use or disclosure of your PHI.
  • The right to request confidential communications.

Requests related to PHI can be made through our Privacy Office (see Contact Us section).

Information Sharing

We do not sell your personal data or PHI. We share information only with:

  • Service providers (such as couriers, payment processors, cloud hosting providers, and analytics vendors) who support our operations and are contractually bound to protect your information.
  • Healthcare providers and business associates, where applicable, in compliance with HIPAA and under Business Associate Agreements (BAAs).
  • Legal and regulatory authorities, when required by law.

Information Security

We implement robust administrative, technical, and physical safeguards to protect personal information and PHI, including:

  • Access controls and authentication.
  • Encryption of sensitive data in transit and at rest.
  • Regular security reviews and monitoring.
  • Secure physical and network environments.

Data Retention and Deletion

  • Personal information is retained only as long as necessary for the purposes described in this policy or as required by law.
  • PHI will be retained for as long as required by applicable state laws, federal regulations, or contractual obligations with our healthcare partners. Once no longer required, PHI will be securely destroyed in accordance with HIPAA and industry best practices.
  • You may delete your account and associated data at any time through the "Delete My Account" option in the app, subject to legal or regulatory retention requirements.

Policy Changes

We may update this Privacy Policy from time to time. If material changes are made, we will notify you through prominent notices on our app or via email.

Contact Us

If you have any questions about this Privacy Policy or your rights, please contact:

NXTSTIM Privacy Office

📧 Email: privacy@nxtstim.com